Frequently Asked Questions

Welcome to our FAQ page! We've gathered some of the most common questions our customers ask about EAST DROPS and our products. If you have a question that's not covered here, don't hesitate to reach out to us.

1. What ingredients are used in EAST DROPS cocktails?
We pride ourselves on using high-quality, natural ingredients. For specific ingredient lists, please refer to the product descriptions on our website.

2. Do you need to add alcohol to them? Do they contain alcohol?
No, you don't need to add alcohol, all East Drops cocktails already have alcohol included. 

3. How long do the cocktails last once they're opened?
To enjoy the full flavour of our cocktails, we recommend consuming them within 1 month of opening.

4. Are there any allergens in EAST DROPS cocktails?
Common allergens are listed in each product description. For specific dietary concerns, please contact us directly.

5. What is the alcohol content in each cocktail?
The alcohol content varies by cocktail and is detailed on each product page.

6. Can I find customer reviews or ratings for each cocktail?
Yes, customer reviews and ratings are available at the bottom of each product page.

7. Is there a minimum order quantity?
There is a 50eur minimum order requirement. 

8. What are the shipping costs and estimated delivery times?
Shipping costs and delivery times are calculated at checkout, based on your location.

9. Do you offer international shipping?
Currently, we ship within Spain and select European countries. Contact us for specific international inquiries.

9. What is your return and refund policy?
Due to the nature of our products, we cannot accept returns on opened items. For issues with your order, please contact us within 24 hours of delivery.

10. Are there special storage instructions for the cocktails?
Store unopened cocktails in a cool, dark place. Once opened, refrigerate.

11. Can I order a customised cocktail?
Customisation is available for bulk or special event orders. Contact us with your needs, and we'll assist you.

12. Is nutritional information available for the cocktails?
Nutritional details, including calories and sugar content, are not provided. If you need more information, please send us a message and we'll send you the detailed nutritional information.

13. Is your packaging eco-friendly?
Yes, our bottles only weight 240gr to limit shipping emissions and we don't use any plastic.

14. Do you offer discounts for bulk purchases or businesses?
Discounts are available for bulk orders and subscription services. Contact us for more information.

15. How can I track my order?
After your order is shipped, you will receive an email with tracking information.

We hope this FAQ page has been helpful. Remember, we're just a message away if you need further assistance.